FAQ
What are the reception hours at the Hotel Chais Monnet & Spa?
The reception is open 24 hours a day.
What are the check-in and check-out times at the Hotel Chais Monnet & Spa?
Our rooms are available from 3 pm on the day of arrival. For groups of 10 rooms or more, rooms will be available from 4pm onwards.
Departure can take place until noon on the day of departure, and until 11am for groups of 10 rooms or more.
How can I organize an early check-in or late check-out?
If you would like an early check-in or a late check-out you must inform the reservations department prior to your arrival. If you are onsite you may ask at Reception. An extra charge may be applied.
What facilities are available at the Hotel Chais Monnet & Spa?
The Hotel Chais Monnet & Spa has a spa, a gourmet restaurant “Les Foudres”, a French style brasserie “La Distillerie”, a bar “Le Jazzbar 1838”, and during the summer season a rooftop bar.
Additionally, there is a Business Center workspace and a lounge area "Café Angélique"
What is the standard of the Hotel Chais Monnet & Spa?
The Hotel Chais Monnet & Spa is a former Cognac wine storehouse renovated into a 5-star hotel.
Numerous historical landmarks are still visible today: the former cooperage transformed into the hotel bar, the former storage tuns in the gourmet restaurant.
What are the different types of rooms available at the Hotel Chais Monnet & Spa?
Deluxe Room
Premier Room
Junior Suites
Suites
Presidential Suite
Which services are included in the room bookings?
Our room rates include wifi, a parking space, access to the swimming pool, sauna, jacuzzi and gym.
Does the Hotel Chais Monnet & Spa allow smoking in their rooms ?
No, smoking is not permitted in the rooms.
How are the rooms set up?
All our rooms are equipped with a safe, minibar, capsule coffee machine, a king-size bed, walk-in shower, and air conditioning. Bathtubs and walk-in wardrobes are available in the higher room categories.
Can I request a specific room number?
We cannot guarantee a specific room number at booking. Please let us know if you have a preference, and we will do our best to accommodate your request.
How much is City tax at the Hotel Chais Monnet & Spa?
City tax is 3.00 € per adult, per night.
Does the Hotel Chais Monnet & Spa provide baby cots?
Yes, it is possible to have a baby cot for children up to the age of 3, upon request and subject to availability.
Does the Hotel Chais Monnet & Spa offer extra beds?
Yes, upon request and subject to availability. Extra beds can be provided in our Junior Suites and Suites. A extra fee of 90€ will be charged an extra bed for the extra guest over 12 years old.
Is the Hotel Chais Monnet & Spa accessible to guests with reduced mobility?
Yes, the hotel has 3 rooms for guests with reduced mobility in the 'Deluxe' category.
All our facilities have lifts.
Does the Hotel Chais Monnet & Spa offer babysitting services?
The establishment does not have an in-house babysitter. Our teams will be happy to assist you in arranging childcare. Rates are available upon request.
Are pets allowed at the Hotel Chais Monnet & Spa?
You are welcome to come and stay with your pet. An additional fee of €40.00 per night per animal will be applied
Where may I park when I arrive at the Hotel Chais Monnet & Spa?
The Hotel Chais Monnet & Spa has parking spaces on the forecourt, as well as a semi-covered parking located on your right as you drive in the hotel.
Does the Hotel Chais Monnet & Spa have charging stations for electric vehicles?
The covered parking of the establishment is equipped with two 'Tesla' electric charging stations and one 'universal' charging station. Please approach our staff upon your arrival.
What are the closest train stations to the Hotel Chais Monnet & Spa?
Cognac train is 1km from the Hotel Chais Monnet & Spa which is approximately 10 to 15-minute walk. Angoulême train station is 48km away which is a 45-minute drive.
Which are the closest airports to the Hotel Chais Monnet & Spa?
Bordeaux-Mérignac Airport is 126km away, which is a 1 hour and 35-minute drive away.
Limoges Bellegarde Airport is 140km away, which is a 1 hour and 50-minute drive away.
What is the closest private airport to the Hotel Chais Monnet & Spa?
Angoulême-Brie Champniers Airport is open to private planes/jets, and is located 55km away, which is approximately a 55-minute drive.
Can the Hotel Chais Monnet & Spa organize a taxi service from the airport or train station?
The Hotel Chais Monnet & Spa provides chauffeurs to ensure your transfers. Rates are available upon request.
What means of payment does the Hotel Chais Monnet & Spa accept?
VISA, Mastercard, American Express
Cash in Euros.
ANCV vacation vouchers
I have allergies. Who should I inform?
In case of food allergies, we will ask you to specify your allergies to our reservation team. For dust mite allergies we can provide you with anti-allergenic pillows and duvets on request, and all our rooms have wood floorings.
Is it possible to cancel my reservation, and what are the cancellation conditions?
Cancellation policies may vary depending on the rate you have chosen and the time of booking. The cancellation policy is specified on your booking confirmation.
How can I request room service or report an issue during my stay at the Hotel Chais Monnet & Spa?
The reception team is available in case you have a problem in your room or if you would like to place a room service order. You can dial 9 from the in-room phone.
Is the Hotel Chais Monnet & Spa close to Cognac town center?
The Hotel Chais Monnet & spa is 10 minutes’ walk from Cognac high-street.
Which are the closest Cognac house tours to the Hotel Chais Monnet & Spa?
The Hotel Chais Monnet & Spa is ideally situated between Remy Martin & Martell and Hennessy. They are all within walking distance of the hotel.
Feel free to contact our teams for any additional information regarding tours.